Homeowner Claims Submission Tool – Available to select users

• Access to the homeowner claims inventory, including:
  • One central view of all claims and their associated real-time status
  • Ability to view the final outcome of your claim calculation
  • Access to a repository of all attachments and comments exchanged on a specific claim
  • Ability to communicate using the comments functionality and attach additional documentation
  • Sorting and filtering capabilities
• Online self-serve claim submission and processing capabilities, including:
  • Ability to save a draft claims submission
  • Form-level validation completed at submission
• Automated notifications to alert you about important updates and additional documentation that may be required
• Faster processing times

• User Guide - Homeowner Claims Submission Tool (PDF)
• Tip Sheet - Homeowner Claims Submission Tool (PDF)

For any questions related to claims contact the Claims Payment Centre at 1-866-358-9999 from

• 9:00 a.m. to 5:00 p.m. EST, Monday to Friday

For any questions or issues regarding the login or access process, contact the Help Desk at 1-866-748-2600 from

• 6:30 a.m. to 11:00 p.m. EST, Monday to Friday
• 8:00 a.m. to 8:00 p.m. EST, on weekends

You can also contact the Help Desk via helpdesk@cmhc.ca.