The arrears report upload tool modernizes and streamlines the way you submit monthly reports of Homeowner and Multi-Unit loans in arrears to CMHC. It replaces legacy methods of arrears submissions such as e-mail.
The new arrears report upload tool is independent of the changes made to the standardized arrears reporting template. Please refer to Advice 234 for more information. This new tool does not impact the current process of submitting Insurance in Force (IIF) reporting to CMHC.
For any questions related to Homeowner and Multi-Unit Arrears Reporting, contact the Monitoring and Reporting team via cpcdocs@cmhc.ca.
You can also contact the Claims Payment Centre at 1-866-358-9999 (ask to be transferred to the Monitoring and Reporting Team) from
For any question or issue regarding the login or access process, contact the Help Desk at 1-866-748-2600 from
You can also contact the Help Desk via helpdesk@cmhc.ca.
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