Underwriting centre

Hours of service, contact information and details on the emili decisioning system.

If you have questions about mortgage loan insurance or how to submit an application, CMHC’s Underwriting Centre can help.

We offer national experience and expertise with a local perspective. Our dedicated team of professionals has handled millions of applications through emili, our on-line insurance application tool.

Learn more about our emili decision system for mortgage insurance.

The Underwriting Centre is open Monday to Friday from 8:00 a.m. to 9:00 p.m. ET, and Saturdays from 10:00 a.m. to 6:00 p.m. ET

The MULTI-GO line is operational Monday to Friday from 8:30 a.m. to 4:30 p.m. ET

To find out more, call:

  • 1-888 GO emili (1-888-463-6454) — for mortgage insurance questions, or
  • 1-877 MULTI-GO (1-877-685-8446) — for questions about Multi-Unit properties

For help with our FAXemili service, call your local CMHC office at:

  • Atlantic — 1-888-560-2642 or 902-426-4663
  • Quebec — 1-866-585-0161
  • Ontario — 1-866-285-0819 or 416-218-3311
  • Prairies — 1-800-527-9241 or 403-515-2933
  • British Columbia — 1-877-329-3654 or 604-737-4122
Date Published: March 31, 2018