Consumer Debt Deferrals by Lender Group

An analysis of mortgage and non-mortgage consumer debt deferrals by lender group.

This analysis looks at consumer debt deferrals by lender group. The data is from the credit rating agency Equifax Canada, and is as reported to that agency.1 For residential mortgages, the data covers approximately 80% to 85% of the Canadian market and includes both insured and uninsured mortgages.

Highlight of findings

  • Mortgage deferrals accounted for 86% of consumer debt deferred as at June 30, 2020.
  • The share of outstanding debt in deferral varied by lender group. When compared to other lender groups, the Big 6 banks2 had allowed the deferral of the most debt.
  • For all lender groups, the percentage of mortgage balance in deferral was higher in Alberta than in other provinces and territories.
  • As at December 31, 2020, total mortgage balance in deferral had decreased by 79% from June of the same year. Total non-mortgage consumer debt balance in deferral had decreased by 88%.

We first focus on the period up to June 2020, when the unemployment rate had peaked since the beginning of the COVID-19 pandemic. We then provide the most recent information available at the time of this publication. We present the statistics for both mortgage and non-mortgage consumer debt but we do not draw a comparison between the 2 market segments.

Share of consumer debt balances in deferral by lender group

As at June 30, 2020, 16.7% of the outstanding mortgage balance in Canada was in deferral.3 The average balance (per loan) of deferred mortgages was $270,597, compared to the average balance of $219,077 for all outstanding mortgages. The Big 6 banks4 had a market share of 72.9% of the residential mortgage market. They held 79.0% of the total mortgage balance in deferral. Other banks and the credit unions carried 12.0% of the mortgage balance in deferral. The remaining 9.0% was held by other lenders.5

The non-mortgage consumer debt market is smaller than the mortgage market in terms of outstanding balances. As of June 30, 2020, the:

  • outstanding balance of non-mortgage consumer debt was 46.5% that of mortgage debt
  • non-mortgage consumer debt,6 5.7% of the total outstanding balance was in deferral
  • balance of non-mortgage consumer debt in deferral was 15.9% that of mortgage debt in deferral

Of the balance of non-mortgage consumer debt in deferral, 84.2% was with the Big 6 banks, 6.6% at other banks and credit unions, and 9.2% at other lenders.

Figure 1: Share of consumer debt balances in deferral by lender group


Mortgage Debt


Non-Mortgage Debt

Outer circle: Balance in deferral for a lender group divided by the total balance in deferral.

Inner circle: Market share, calculated as outstanding balance for a lender group divided by the total outstanding balance.

Source: CMHC calculations using Equifax data

Figure 1: Share of consumer debt balances in deferral by lender group
Lender group Share in deferral
(Mortgage)
Share in deferral
(Non-mortgage)
Market share
(Mortgage)
Market share
(Non-mortgage)
Big 6 banks 79.0% 84.2% 72.9% 70.3%
Other banks 8.2% 5.5% 11.6% 10.7%
Credit unions 3.8% 1.1% 6.0% 3.1%
Others 9.1% 9.2% 9.5% 15.9%
Overall 100.0% 100.0% 100.0% 100.0%

Source: CMHC calculations using Equifax data

Balance in deferral as a share of total balance held by each lender group

Balances in deferral as a share of total balances varied across lender groups for mortgages. For the Big 6 banks, 18.1% of the outstanding mortgage balance was in deferral as at June 30, 2020. The percentage was lower at other banks (11.7%), credit unions (10.6%) and other lenders (16.0%).

A smaller proportion of non-mortgage consumer debt was deferred. For the Big 6 banks, 6.9% of the balance of non-mortgage debt was in deferral. The percentage was again lower at other banks (2.9%), credit unions (2.1%) and other lenders (3.3%).

Figure 2: Balance in deferral as a share of total balance of consumer debt held by each lender group

Source: CMHC calculations using Equifax data

Figure 2: Balance in deferral as a share of total balance of consumer debt held by each lender group
Lender Group Mortgage Non-Mortgage
Big 6 banks 18.1% 6.9%
Other banks 11.7% 2.9%
Credit unions 10.6% 2.1%
Others 16.0% 3.3%
Overall 16.7% 5.7%

Source: CMHC calculations using Equifax data

Consumer debt deferrals by province and territory

The balance of consumer debt in deferral as a share of the total balance was higher in Alberta than in the other provinces and territories. As shown in figure 3, 24.1% of the outstanding mortgage balance in Alberta was deferred as at June 30, 2020, followed by Newfoundland and Labrador (20.2%) and New Brunswick (16.8%). For non-mortgage consumer debt, 7.8% of the outstanding balance in Alberta was deferred, followed by the Northwest Territories (7.6%) and Newfoundland and Labrador (6.6%).

Figure 3: Balance in deferral as a share of total balance of consumer debt, provinces and territories

Source: CMHC calculations using Equifax data

Figure 3: Balance in deferral as a share of total balance of consumer debt, provinces and territories
Geography Mortgage Non-Mortgage
Newfoundland and Labrador 20.2% 6.6%
Prince Edward Island 12.0% 3.7%
Nova Scotia 14.3% 4.7%
New Brunswick 16.8% 5.7%
Quebec 14.3% 6.3%
Ontario 16.4% 4.9%
Manitoba 14.1% 6.1%
Saskatchewan 15.8% 5.5%
Alberta 24.1% 7.8%
British Columbia 14.9% 5.7%
Yukon 9.4% 4.4%
Northwest Territories 13.1% 7.6%
Nunavut 10.7% 4.1%

Source: CMHC calculations using Equifax data

Consumer debt deferrals by lender group in provinces and territories

Looking at each of the lender groups (figure 4), the share of the outstanding mortgage balance that was deferred was higher in Alberta than in the other provinces and territories:

  • Among the Big 6 banks, 24.8% of the outstanding mortgage balance in Alberta was deferred. The figure was 20.7% in Newfoundland and Labrador, 9.6% in Yukon, and between 10% and 20% in the other provinces and territories.
  • Across the other banks, the share of the outstanding mortgage balance that was in deferral was 24.9% in Alberta and 22.8% in New Brunswick. This was higher than in the rest of the country.
  • Among credit unions, 23.2% of the mortgage balance in Alberta was deferred, followed by 18.1% in Newfoundland and Labrador.

Figure 4: Mortgage balance in deferral as a share of total mortgage balance

Source: CMHC calculations using Equifax data

Figure 4: Mortgage balance in deferral as a share of total mortgage balance
Geography Big 6 Banks Other Banks Credit Unions Others
Newfoundland and Labrador 20.7% 10.2% 18.1% 17.5%
Prince Edward Island 12.5% 8.6% n/a * 12.8%
Nova Scotia 14.6% 6.6% 13.6% 13.1%
New Brunswick 16.1% 22.8% 11.1% 15.1%
Quebec 17.8% 10.5% 9.8% 14.9%
Ontario 17.2% 7.0% 12.5% 14.5%
Manitoba 15.7% 9.1% 10.9% 13.4%
Saskatchewan 19.0% 12.3% n/a * 16.9%
Alberta 24.8% 24.9% 23.2% 20.7%
British Columbia 16.9% 8.5% 8.0% 15.1%
Yukon 9.6% 13.6% n/a * 5.7%
Northwest Territories 13.1% 10.3% 8.2% 13.9%
Nunavut 11.1% 1.6% n/a * 4.4%

* The numbers shown as “n/a” in the table were suppressed. For Prince Edward Island, according to data provided by the Credit Union Deposit Insurance Corporation Prince Edward Island, 6.5% of personal and commercial borrowings (in terms of the number of accounts) were in deferral as at June 30, 2020.

Source: CMHC calculations using Equifax data

The balance of non-mortgage consumer debt in deferral held by each lender group also varied across the provinces and territories (figure 5):

  • Among the Big 6 banks, the share of the balance that was in deferral was in the range of 5% to 9% across the provinces and territories.
  • Less than 1% of non-mortgage consumer debt held at the other banks was deferred in all provinces and territories other than Alberta, New Brunswick and Quebec.
  • For credit unions, 9.7% of non-mortgage consumer debt in Newfoundland and Labrador was deferred, 7.7% in New Brunswick and 7.1% in Nova Scotia. The number was lower than 5% for the other provinces and territories.

Figure 5: Balance of non-mortgage consumer debt in deferral as a share of total balance of non-consumer debt

Source: CMHC calculations using Equifax data

Figure 5: Balance of non-mortgage consumer debt in deferral as a share of total balance of non-consumer debt
Geography Big 6 Banks Other Banks Credit Unions Others
Newfoundland and Labrador 8.0% 0.5% 9.7% 3.1%
Prince Edward Island 5.5% 0.4% 0.1% 1.8%
Nova Scotia 5.7% 0.2% 7.1% 2.8%
New Brunswick 6.9% 4.1% 7.7% 2.9%
Quebec 8.1% 4.3% 0.9% 2.4%
Ontario 5.8% 0.8% 1.1% 2.9%
Manitoba 6.4% 0.3% 3.6% 7.1%
Saskatchewan 7.4% 0.2% 1.4% 3.5%
Alberta 9.0% 5.5% 4.3% 5.1%
British Columbia 7.0% 0.3% 0.7% 3.5%
Yukon 5.0% 0.9% 2.8% 2.4%
Northwest Territories 8.4% 0.4% 1.9% 5.3%
Nunavut 5.0% 0.2% 1.0% 1.1%

Source: CMHC calculations using Equifax data

Active deferrals at the end of December 2020

By the end of December 2020, the total mortgage balance in deferral had decreased by 79% from June 2020. The total balance of non-mortgage consumer debt in deferral, meanwhile, had decreased by 88%.

Date Published: March 23, 2021