Underwriting centre

If you have questions about mortgage loan insurance or how to submit an application, CMHC’s Underwriting Centre can help.

We offer national experience and expertise with a local perspective. Our dedicated team of professionals has handled millions of applications through emili, our on-line insurance application tool.

Learn more about our emili decision system for mortgage insurance.

The Underwriting Centre is open Monday to Friday from 8:00 a.m. to 9:00 p.m. ET, and Saturdays from 10:00 a.m. to 6:00 p.m. ET

The MULTI-GO line is operational Monday to Friday from 8:30 a.m. to 4:30 p.m. ET

To find out more, call:

• 1-888 GO emili (1-888-463-6454) — for mortgage insurance questions, or
• 1-877 MULTI-GO (1-877-685-8446) — for questions about Multi-Unit properties

For help with our FAXemili service, call your local CMHC office at:

• Atlantic — 1-888-560-2642 or 902-426-4663
• Quebec — 1-866-585-0161
• Ontario — 1-866-285-0819 or 416-218-3311
• Prairies — 1-800-527-9241 or 403-515-2933
• British Columbia — 1-877-329-3654 or 604-737-4122